Policy Overview

Our refund policy is meticulously structured to provide our valued customers with a straightforward and transparent process for returning products and obtaining refunds. We encourage you to familiarize yourself with the following guidelines to facilitate an effortless transaction should the need arise.

Eligibility for Refunds

To qualify for a refund, items must meet the following criteria:

• Time Frame: Requests for refunds must be submitted within 30 days of the purchase date
• Condition of the Product: Items must be returned in their original condition, unused, and in the original packaging. Any signs of wear, damage, or alterations will render the refund request ineligible.
• Proof of Purchase: A valid receipt or proof of purchase is required to initiate the refund process. This may include an order confirmation email or invoice.

Exclusions

Please be aware that certain products are non-returnable and non- refundable. These include:

• Personalized or customized items
• Digital downloads or software
• Sale items marked as final sale

Return Process

To initiate a return and refund request, please adhere to the following steps:

• Contact Customer Service: Reach out to our dedicated customer service team at [email protected] or +234 816 158 1005 to inform us of your intent to return the product. Please provide your order number and a brief explanation for the return.
• Return Authorization: Upon receiving your request, we will issue a Return Authorization (RA) number along with detailed instructions for returning the product.
• Shipping the Item: Carefully package the item in its original packaging. Clearly write the RA number on the outside of the package and send it to the address provided in the return instructions. Customers are responsible for return shipping costs, unless the item was defective or an error occurred on our part.
• Processing the Refund: Upon receiving and inspecting the returned item, we will process your refund within 3 - 5 business days. Refunds will be issued to the original payment method used at the time of purchase.
• Damaged or Defective Items In the unfortunate event that you receive a damaged or defective item, we urge you to contact our customer service team within 7 days of receipt. We will promptly arrange for a replacement or refund, including any shipping costs incurred.
• Changes to the Refund Policy Mambocart.com: as a part of Crossborder Stores, reserves the right to modify or amend this refund policy at any time. Any changes will be clearly communicated on our website and will take effect immediately upon publication.

Conclusion Your satisfaction is our foremost priority, and we sincerely appreciate your trust in mambocart.com. We are committed to ensuring that your shopping experience is both enjoyable and secure. Should you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us.